SIP Trunking Features

Enterprise-Grade Datacenters

The Matrix Communications Voice Cloud is hosted in two datacenters that are geographically dispersed between the West and East Coast.  Our redundant architecture is designed to prevent multiple component failures from impacting our customers, helping to ensure uptime even in the event of individual component failures.

→ Hosted in top-tier, enterprise-grade datacenters

→ Geographically dispersed datacenters help ensure availability and facilitate traffic routing

→ High-availability hardware and network components guard against outages

→ Multiple tier 1 Internet providers offer redundant service to route traffic around any provider system issues

→ Our technical architecture keeps voice quality at the highest crystal-clear levels

→ Proactive network monitoring optimizes quality and security

Business Continuity

From natural disasters to power outages, every business faces some degree of threat to business continuity. SIP Trunking helps ensure that customers and prospects don’t suffer the consequences. As a matter of fact, it has inherent business continuity with automatic failover built in.  For example, in the event of a local disruption, it automatically forwards calls to preconfigured failover numbers such as cell phones or to a designated voicemail box.

Enhanced features like our cloud-based Auto Attendant and Voicemail ensures calls are routed properly and responded to quickly.

In the unlikely event of a datacenter disruption, service is instantly restored through mirrored datacenters.

Integration with Other Services

Matrix Communications’ Office in the Cloud offers an integrated suite of services that includes hosted Exchange, Skype for Business, ShareSync file sync and share, and many other essential business tools.

SIP Trunking adds Internet call routing to this suite—without introducing any of the integration or budgetary headaches that would come if you had to add another vendor.

As an integrated element of our Office in the Cloud, SIP Trunking offers:

→ Simple pricing. It can be added to your suite of services for a simple monthly payment

→ One vendor and one bill. Your budgeting and auditing processes remain simple and straightforward

→ One source of support. No need to remember more phone numbers, account numbers or passwords

→ One control panel. Managed through HostPilot, the same control panel that manages all your other Matrix Communications services

→ Plan flexibility. As with every Matrix Communications service, you have the flexibility to meet your specific needs, instead of being forced into a one-size-fits-all solution


Setup and Installation

Matrix Communications and our Certified Integration Partners work in tandem from switching through porting and installation.  This includes setting up the customer’s HostPilot online management control panel.

Once the order is in place – or even before, we deploy our proprietary VoIP Scout tester to run a comprehensive VoIP test against the customer’s data network to ensure it can handle high-quality voice calls. See VoIP quality testing to read more about VoIP Scout.

We ensure all of the necessary paperwork is completed and submitted to avoid unnecessary service delays.  Once a firm order commitment is received, we work with the customer to schedule a service walkthrough and port and install dates.

Installation from our Certified Integration Partners

Matrix Communications’ Certified Integration Partners perform such on-site tasks as:

→ Inspecting your current phone system for SIP Trunking compatibility

→ Testing your network to ensure it has high-quality call support capability

→ Performing any physical and digital tasks necessary to transfer your phone trunks

→ Setting up and deploying VoIP gateways, if necessary

→ Performing any necessary on-site support


sip trunking