SIP Trunking
Save money and improve reliability by routing calls over the internet–instead of through the phone company.
→Save up to 60% on your phone costs
→High reliability: 99.999% up-time guarantee
→Keep your existing phone system and numbers
Key Features of SIP Trunking
What is SIP Trunking? SIP Trunking routes your calls over your Internet connection, eliminating the need to deal with the phone company.
Save or Redirect Capital: Restore life to an existing phone system or save enough to justify a new phone system.
Setup & Installation: Our Cloud Concierge™ team and Certified Integration Partners work in tandem to help you with all setup and migration tasks.
Improved Reliability: Leverage Matrix Communications’s enterprise-grade datacenters to protect against local outages.
Compatibility: Most newer phone systems are compatible with SIP Trunking with no extra equipment.
24/7 Expert Support: Microsoft Certified technicians • 24/7 phone and chat • Typical hold times of 60 seconds or less.
What is SIP Trunking?
With the phone company, you’re typically paying on a per-line basis for physical phone lines that originate in their central office. These phone lines are costly. You invest a lot when you initially deploy them, and it’s very expensive to add more as you grow. But your phone calls can be routed through the Internet, and this makes all the difference.
This brings new life to your existing phone system, and can provide the savings catalyst to purchase a new phone system—while cutting your operational costs and preserving your capital. Best of all, you can say goodbye to the phone company.
Our Worry-Free Experienceâ„¢
Security: Your data is private and protected in our secure, SOC 2-audited cloud.
Reliability: Every Matrix Communications service offers a 99.999% uptime Service Level Agreement.
Support: If you have questions, we’re here to answer them.
Compliance: Matrix Communications services help you maintain regulatory compliance.
Onboarding: Our experts help you move into the cloud with no data loss.
SIP Trunking Details
What is SIP Trunking?
With the phone company, customers typically paying on a per-line basis for physical phone lines that originate in their central office. These phone lines are costly. Customers invest a lot when they initially deploy them, and it’s very expensive to add more as they grow. But routing calls through the Internet makes all the difference. With SIP Trunking customers can:
→ Consolidate voice and data traffic
→ No longer need to pay for expensive phone lines from the phone company
→ Cut costs up to 50 percent—with no loss in either the capacity of businesses to make and receive calls, nor the quality of those calls
→ Improve the reliability of the system by mitigating threat of local outages
What is SIP Trunking?
Most newer phone systems are compatible with SIP Trunking with no extra equipment. (We can help determine if a system is compatible.) Older phone systems may require a device called a VoIP Gateway that translates analog and digital calls into VoIP calls.
In all cases, SIP Trunking brings new life to an existing phone system or provides the savings catalyst to purchase a new phone system—while cutting operational costs and preserving capital.
Best of all, with SIP Trunking, customers can say goodbye to the phone company—forever.
Compatibility
Many new phone systems are compatible with SIP Trunking with no extra equipment. (We can help determine if a customer’s system is compatible.) Legacy analog or digital phone systems may require a device called a VoIP Gateway to translate analog and digital calls into VoIP calls.
Save or Redirect Capital
SIP Trunking brings new life to an existing phone system. Or it can provide the savings catalyst to purchase a new phone system—while cutting operational costs and preserving capital. Best of all, with SIP Trunking, you can say goodbye to the phone company.
SIP Trunking Features
Discover how SIP Trunking features can transform your business operations by enhancing communication efficiency and reducing costs, all while ensuring seamless integration with your existing systems. With enterprise-grade datacenters backing your calls, you gain peace of mind knowing your connectivity is fortified against outages, offering uninterrupted service. The automatic failover capabilities safeguard your communications, allowing you to maintain customer engagement even during unforeseen disruptions. By consolidating voice and data traffic, SIP Trunking not only simplifies your telecommunication process but also streamlines your budget with transparent pricing. Enjoy the advantage of having a single vendor for all your communication needs, allowing for straightforward support and management through one easy-to-use control panel.Â
Enterprise-Grade Datacenters
The Matrix Communications Voice Cloud is hosted in two datacenters that are geographically dispersed between the West and East Coast. Our redundant architecture is designed to prevent multiple component failures from impacting our customers, helping to ensure uptime even in the event of individual component failures.
→ Hosted in top-tier, enterprise-grade datacenters
→ Geographically dispersed datacenters help ensure availability and facilitate traffic routing
→ High-availability hardware and network components guard against outages
→ Multiple tier 1 Internet providers offer redundant service to route traffic around any provider system issues
→ Our technical architecture keeps voice quality at the highest crystal-clear levels
→ Proactive network monitoring optimizes quality and security
Business Continuity
From natural disasters to power outages, every business faces some degree of threat to business continuity. SIP Trunking helps ensure that customers and prospects don’t suffer the consequences. As a matter of fact, it has inherent business continuity with automatic failover built in. For example, in the event of a local disruption, it automatically forwards calls to preconfigured failover numbers such as cell phones or to a designated voicemail box.
Enhanced features like our cloud-based Auto Attendant and Voicemail ensures calls are routed properly and responded to quickly.
In the unlikely event of a datacenter disruption, service is instantly restored through mirrored datacenters.
Integration with Other Services
Matrix Communications’ Office in the Cloud offers an integrated suite of services that includes hosted Exchange, Skype for Business, ShareSync file sync and share, and many other essential business tools.
SIP Trunking adds Internet call routing to this suite—without introducing any of the integration or budgetary headaches that would come if you had to add another vendor.
As an integrated element of our Office in the Cloud, SIP Trunking offers:
→ Simple pricing. It can be added to your suite of services for a simple monthly payment
→ One vendor and one bill. Your budgeting and auditing processes remain simple and straightforward
→ One source of support. No need to remember more phone numbers, account numbers or passwords
→ One control panel. Managed through HostPilot, the same control panel that manages all your other Matrix Communications services
→ Plan flexibility. As with every Matrix Communications service, you have the flexibility to meet your specific needs, instead of being forced into a one-size-fits-all solution
Setup and Installation
Matrix Communications and our Certified Integration Partners work in tandem from switching through porting and installation. This includes setting up the customer’s HostPilot online management control panel.
Once the order is in place – or even before, we deploy our proprietary VoIP Scout tester to run a comprehensive VoIP test against the customer’s data network to ensure it can handle high-quality voice calls. See VoIP quality testing to read more about VoIP Scout.
We ensure all of the necessary paperwork is completed and submitted to avoid unnecessary service delays. Once a firm order commitment is received, we work with the customer to schedule a service walkthrough and port and install dates.
Installation from our Certified Integration Partners
Matrix Communications’ Certified Integration Partners perform such on-site tasks as:
→ Inspecting your current phone system for SIP Trunking compatibility
→ Testing your network to ensure it has high-quality call support capability
→ Performing any physical and digital tasks necessary to transfer your phone trunks
→ Setting up and deploying VoIP gateways, if necessary
→ Performing any necessary on-site support
SIP Trunking Pricing
Matrix Communications offers several affordable options that keep your communication costs in line with your business needs. Whether your business rarely uses the phone or relies completely on it, one of SIP Trunking’s three plan styles is right for you.
Choose Your Plan
- Unlimited long distance minutes
- Unlimited local minutes
- Choose this plan if… You need unlimited local and long distance and you want predictable monthly bills.
- 300 long distance minutes
- Unlimited local minutes
- Choose this plan if… You primarily make local calls (Additional long distance minutes are billed at 2.9 cents per minute)
- 1.39 cents long distance minutes
- 0.99 cents local minutes (and all inbound calls)
- Choose this plan if… You prefer “pay as you go” and inbound calls usually come via your 800 number (3.9 cents per minute)
**Notice: Minimum of two SIP Trunks per order.
   SIP Trunking is one of 20+ essential business applications that are integrated into Matrix Communications’ Office in the Cloud. With a single control panel, your cloud is easier to use and more efficient to manage. Plus there’s just one bill, one password and one support team. See what’s inside our Office in the Cloud.