Hosted PBX
Add enterprise-grade calling features, improve reliability, and enable mobile users–while cutting your phone bill by over 50%.
→ Rich enterprise-grade calling features
→ Powerful web-based control panel
→ Easy to manage and scale
→ 24/7 support and a 99.999% up-time SLA
Key Features of Hosted PBX
Keep Your Phone Numbers: We work with you to port over your phone numbers with no disruption to your business.
Save 50% or More: By reducing your business phone services bills, your savings quickly add up over time—nearly 53% off your phone costs on average.
Mobility Features: Keep your mobile workforce productive with voicemail-to-email, forwarding to mobile phones, softphone mobile apps, and more.
Phone/Computer Integration: Matrix Communications CallScape app provides presence indicators, Outlook integration, PC dialing, CRM integration and more.
Can cloud phones really cut your bills by over 50%?
For years, we’ve been saying that our cloud-based voice services can save businesses up to 50% on their phone costs. Recently, one of our retail partners challenged us to prove it. So we did. We took a sampling of 19 small business “pre-customers” that had received firm price quotes for our business phone service as of December 2014. These businesses were considering replacing their phone systems. We asked them for copies of their monthly bills from their current phone services providers, and compared what we found there to our Hosted PBX pricing.
Desktop VOIP phones to span the spectrum of all employee needs.
None of them require technical installation—just connect them to the Internet and they’re ready to go. Matrix Communications even offers 0% financing for 12 months.
Already have phones?
If you have one or more of the phones listed above plus the Polycom IP 335, VVX 300, VVX 400 and IP 560, you can use your existing phones with our Hosted PBX service. If you have SIP devices not listed above, our AnyPhone BYOP (bring your own phones) allows you even more freedom when choosing hardware. Your existing devices may be used in conjunction with Matrix Communications Hosted PBX. Please contact a sales representative to see how easy it is to use the phone you already have.
Hosted PBX fits any IT environment
You can bundle this service with other Matrix Communications services or complement any existing on-premises or cloud IT environment.
Our Worry-Free Experience™
Security: Your data is private and protected in our secure, SOC 2-audited cloud.
Reliability: Every Matrix Communications service offers a 99.999% uptime Service Level Agreement.
Support: If you have questions, we’re here to answer them.
Compliance: Matrix Communications services help you maintain regulatory compliance.
Onboarding: Our experts help you move into the cloud with no data loss.
Hosted PBX Details
Key Definitions
In the past, most phone systems required buying hardware and paying someone to install and maintain it. With Hosted PBX, your phone service is delivered from Matrix Communications’ datacenters. All you have to do is buy the phones and connect them to the Internet.
If you’re new to the world of cloud phones, here are the top 10 definitions you need to know:
→ Hosted phone system. Let’s start with the obvious one. This is a service for which the calling platform and features are hosted at the service provider location—as opposed to in a server that resides in a closet at your office. With a hosted system, your employees connect to the system via “IP deskphones” (see below) that plug into the Internet. They can make calls to any traditional telephone. The benefit of a hosted system is that it’s simple to setup and manage because you don’t have to worry about equipment. It also saves you a lot of up-front money.
→ IP deskphone. This is a phone that makes and receives telephone calls over an “IP” network, such as the Internet. That’s instead of making calls over the traditional public switched telephone network (PSTN).
→ Voice over IP (VoIP). This is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks. Which is a complicated way of saying that your voice goes over the Internet, instead of over the phone lines.
→ Mobile softphone. This is an app that lets a smartphone make and receive calls over the business network, using the same phone number as your IP deskphone.
→ Flat, per-user monthly pricing. This is how most hosted phone systems are priced: with a single per user, per month rate that covers all aspects of the hosted phone service. (Excluding international calls and some other fees, of course.)
→ Web-based management tool. You manage your hosted system by logging in to an online control panel. Administrators can manage moves, adds and changes with just a few clicks. They can control all settings, including auto attendant menus, hunt group setup, and more. They can also administer multiple offices and remote users from anywhere.
→ Automated attendant. This service performs telephone console attendant functions such as answering a call, transferring callers to specific user stations, directing callers to voicemail, etc… all without the assistance of a live attendant
→ Hunt groups. This service rings multiple people at once to ensure no call goes unanswered. The system sequentially searches through the hunt group list to find an inactive line, and will then ring that line.
→ Follow Me. This feature automatically forwards calls to mobile phones and other numbers, or rings multiple numbers at the same time.
→ Voicemail-to-email and fax-to-email. This feature ensures messages get through faster. Users can save, delete and forward voicemail messages and faxes just like with any email.
What About Reliability?
Moving to the cloud improves the reliability of your voice system. That’s because they stay running even if your local lines are knocked out by a storm or a power outage. What’s more, Matrix Communications guarantees 99.999% up-time.
Keep Your Phone Numbers
It’s simple to move to Hosted PBX. We work with you to port over your phone numbers with no disruption to your business. Our Cloud Concierge team actually migrates around 5,000 phone numbers to our service every single month.
Our Cloud Concierge™ team is here to help you get up and running—including dealing with the phone company to switch your phone numbers.
→ You’re ready for business the moment you plug in your phones
→ We port over your current phone numbers—including toll-free numbers—so there’s no need to change your contact information
→ We set up your users and ensure a smooth transition
→ We work at your direction and let you dictate the pace
Voice Quality Testing
Before we’ll sell you a single Hosted PBX line, Matrix Communications will ask you to take a free voice quality test. If you’re talking to other providers, you’ll note that our test is more comprehensive and longer-lasting than the rest.
That’s deliberate. In order to help assure the best experience for people calling on your network, we’re going to put it through a stringent testing process. This is how we help ensure excellent calling quality even when your network is congested from file downloads or video streaming.
What is Voice Quality Testing?
Voice quality test helps make sure that your network can support the additional load caused by VoIP phone traffic.
In the testing process, we’ll drive rigorous voice and data traffic to your network to simulate real-life loads.
To perform the test, we will do the following:
→ Set up a phone simulation software on your network
→ Tune the software to the number of phones you are looking to buy
→ Run the simulation as if all phones are being used for three full days, in parallel with your regular network tasks
→ Capture all network traffic information and analyze it
More Rigorous Testing than Most Other Providers
We hold ourselves to an extremely high standard. One of the key differences in how we test is that we’ll perform our simulation over three full days. This is important because the traffic on your network often varies depending on the time of day and even the day of the week.
For example, think about when you perform system backups or transfer big files to your customers. These tasks create congestion in your network that could impact voice calling quality. And a short test will not detect them.
What We’re Testing For
Our engineers analyze the stream of data packets (those bits of digitized information that flow through the network) along the following criteria:
→ Bandwidth. We’ll verify that your actual bandwidth is sufficient for both data and voice traffic.
→ Packet loss. If packets are dropped on their way to their destination because of network congestion, there will be interruptions to your conversation. We need to spot it ahead of time.
→ Latency. This is when packets take too long to get to the other side, which causes delays in the conversation. Any delay over 60 milliseconds is noticeable and disruptive.
→ Jitter. Jitter is when data packets arrive in different order or at a different pace from when they were sent. If not corrected, jitter causes a noticeable drop in the quality of the phone call.
→ Complete connectivity disruption. A complete disruption of the network connection will naturally cause calling problems.
What If We Find Problems?
In more than 90% of the tests we perform, we find no issues.
But when we do find problems, we do two things: first, we recommend that you hold off on your buying decision until you adjust your network environment. And second, we formulate a plan to fix the issues.
In some cases, this is as simple as adjusting your back-up schedule. In other cases, we need to work with your Internet provider—and we’ll actually join calls and reach out to the provider on your behalf to sort out the technical issues.
Learn More About Hosted Phone Systems
Still have questions? Learn more about Matrix Communications’ Hosted PBX service by asking an expert at:
702-430-6802
Hosted PBX Features
40+ Calling Features
Matrix Communications’s Hosted PBX service gives small and medium-sized businesses the same enterprise-grade desktop calling features found in Fortune 500 companies. Key features include:
Enhanced Features To Make Your Business Stand Out
Auto Attendant
Our Auto Attendant greets callers and routes calls to the right person or information 24 hrs per day. With Auto Attendant, you sound like a much larger, more professional business and you can program it using the Administrator Portal.
Call Queuing (ACD)
Call Queuing, a standard feature of Auto Attendant, allows callers to be distributed to specific groups of phones. If all of the phones in the group are busy the callers will receive your custom messages and options while they hold for the next phone to become available. Users can log in and out of Call Queues through their phones or personal web portals.
Conferencing
Enjoy enterprise quality phone conferencing and capabilities.
Key Features
Administrator Portal
Manage all aspects of the phone system from a web-based portal. View current and past invoices, make changes to phones, create voicemail groups, upload hold music, create paging groups, view call history and much more.
Mobility Features
Our Hosted PBX service helps your staff be productive whether they’re at their desks or on the road.
→ Automatically forward desktop calls to mobile phones with Find Me/Follow Me. Or, ring mobile and desk phones at the same time.
→ Respond faster with voicemail-to-email.
→ Enable your smartphone, or tablet to manage your Find Me / Follow Me settings. This helps you ensure that critical calls are reaching you virtually no matter where you are.
→ Softphone Mobile App allows staff to use their smart phone as an extension off the HPBX. Don’t miss a single call while on the road. When placing a call, present your office caller ID instead of your cell phone caller ID, and save on roaming charges.
Phone/Computer Integration
CallScape works with both PCs and Macs to make calling easier and more efficient for both regular phone users and power users such as receptionists or administrative staff.
With CallScape, you’ll be able to:
→ See user availability and status indicators – CallScape provides at-a-glance information on the availability of the members of your team. This is especially valuable for power users such as receptionists or assistants, because it allows them to check a person’s availability before transferring a call. A special view on the dashboard provides at-a-glance availability status of all contacts in the team. Callscape also includes mid-call control features including call transfer, call monitoring, ringing status and remote call pick-up.
→ Integrate with Microsoft Outlook – CallScape integrates with Outlook’s address books to let employees consolidate their contacts information, instead of having to maintain a separate contact list on their phone. In addition, users can place calls directly from Outlook without having to dial on the phone.
→ Control your phone with your computer – CallScape lets employees use their computer to simplify many phone-related tasks. They can receive notifications of new voicemails via the CallScape dashboard and listen to them right on their computer. They can also accept or reject calls with the click of a mouse.
→ Integrate with your CRM system – For salespeople and customer support staff that use Salesforce, eAgent or other CRM systems, CallScape provides a significant productivity boost. As a call comes in from a customer, CallScape will launch the CRM and pull up the caller’s records based on the phone number.
Conference Calling
Matrix Communications’s SmartConferencing service makes it easy to get groups of people on the same line—and on the same page.
→ Connect up to 25 people on the same line with no reservations required
→ Host up to 100 people on scheduled conferences
→ Schedule conferences up to one year in advance
→ Distribute unique control codes for host and guests
→ Conferencing waiting relieves host of having to be first online
→ Hold conferences from virtually any phone, anywhere with a private, toll-free dial-in number
→ Choose between unlimited or pay-per-use billing plans
Call Recording
Two types of call recording are available.
→ Automatic call recording records all calls placed through the HPBX system from the beginning of the call to the end.
→ On Demand allows the user to record a call on demand by pressing of a few phone keys.
Hosted PBX Pricing
You can buy Hosted PBX as a standalone service or bundled with our Office in the Cloud.
Which Office in the Cloud plans include it?
Choose A Plan
You can buy Hosted PBX as a standalone service or bundled with our Office in the Cloud.Which Office in the Cloud plans include it?
PBX Pricing
Everything+- Save 60% when bundling vs. a la carte
- Yearly subcriptions available
- Hosted PBX, Fax & Conferencing: Full service included as indicated
PBX Pricing
Collaboration +Hosted PBX- Save 30% when bundling vs. a la carte
- Yearly subcriptions available
- Hosted PBX, Fax & Conferencing: Full service included as indicated
PBX Pricing
Collaboration- Save 30% when bundling vs. a la carte
- Yearly subcriptions available
- Hosted PBX, Fax & Conferencing: Service available for additional cost
PBX Pricing
Exchange+ Skype for Business- Save 30% when bundling vs. a la carte
- Yearly subcriptions available
- Hosted PBX, Fax & Conferencing: Service available for additional cost
PBX Pricing
Exchange- Yearly subcriptions available
- Hosted PBX, Fax & Conferencing: Service available for additional cost
PBX Pricing
Web Only- Yearly subcriptions available
- Hosted PBX, Fax & Conferencing: Service available for additional cost
Each user receives:
→ 1 direct dial phone number and 1 extension
→ 1 WebFax capability ($4.99 value)
→ Find Me/Follow Me ($4.99 value)
→ CallScape with Salesforce integration and click-to-call
→ Access to a personal online portal
→ Voicemail and voicemail-to-email
→ Caller ID, calling name, call waiting, 3-way calling, call transfer and many other standard features
→ Unlimited calling in the US
Each account includes:
→ SmartConferencing: 200 toll-free minutes per month, pooled across the account
→ 1 auto attendant (additional auto attendants $4.99 each)
→ Simultaneous and ordered hunt groups
→ Call queuing
→ Music on hold
→ Free onboarding and migration, including user + phone setup, and more
Hosted PBX is one of 20+ essential business applications that are integrated into Matrix Communications’s Office in the Cloud. With a single control panel, your cloud is easier to use and more efficient to manage. Plus there’s just one bill, one password and one support team. See what’s inside our Office in the Cloud.
Every Office in the Cloud plan offers a bundle of essential IT services to match various business needs.
Additional Information
Hosted PBX
$38.99 per user, per month, plus taxes
DIscounts
Discounts available for 5 or more users
Available add-ons
Choose from a broad selection of recommended desktop and conference phones from Polycom
Every Office in the Cloud plan offers a bundle of essential IT services to match various business needs.